Providing guests with access to customer support and assistance around the clock, ensuring any issues or emergencies can be addressed promptly at any time of day or night.

A 5-star hotel is a luxurious accommodation offering exceptional service, top-notch amenities, elegant decor, and personalized experiences for guests.

A 7-star hotel refers to an ultra-luxurious hotel that exceeds typical 5-star standards, offering exceptional service, opulence, and unique, exclusive experiences.

A Central Reservations System (CRS) for hotels is a digital platform that manages and processes booking information, allowing guests to make reservations easily.

Adhering to regulations, such as the Americans with Disabilities Act (ADA), that mandate certain accessibility features for guests with disabilities.

Accessible tourism is a conscious effort to provide an all-inclusive travel experience. It essentially means that tourist destinations, services, stays, and products are accessible to all people regardless of their physical or intellectual limitations, disabilities and/or age.

Accommodation in a hotel refers to the lodging services provided, including rooms, amenities, and facilities, designed to offer comfort and convenience to guests

Accounting Software helps track income and expenses. Using accounting software simplifies tax reporting and tracking profits.

Active dates indicate how many days the listing was open to reservations. For example, some host might block off their winter calendar for 3 months and not take bookings during that time. Or it could be a new listing that only started 9 months back. In such cases, we'd report 270 days as active days in the last year.

A listing that is live on Airbnb or VRBO (or it was during the last 15 days).

The Adjacent Factor customization will adjust the rate for the selected number of days before and after a booking.

Administration costs in a hotel refer to expenses related to managing operations, including salaries for managerial staff, office supplies, and general overheads.

ADR, or Average Daily Rate, in hotels refers to the average revenue earned per occupied room over a specific period, reflecting revenue strategies.

Airbnb plus is a program by Airbnb that incentivises hosts for their exceptional guest experience. These properties receive benefits such as higher visibility, improved reputation, and added services. It is a selection of the highest quality homes with hosts known for great reviews and attention to detail. Every home is verified through in-person quality inspection to ensure quality and design.

Airbnb superhost is a host who prioritizes guest experiences and ensures that every one has a great stay in their Airbnb. Airbnb evaluates hosts quarterly and will automatically adjust your status if you meet their qualifications. You can get up to 22% more bookings by becoming a Airbnb superhost. Read more

An all-inclusive hotel offers guests a package where meals, drinks, activities, and sometimes entertainment are included in one price, eliminating extra costs during the stay.

Alternative accommodation refers to lodging options beyond traditional hotels or resorts. These alternatives often cater to travelers seeking unique experiences, more space, or a home-like environment. The top websites for booking alternative accommodation are Airbnb, Vrbo (formerly known as HomeAway), and Booking.com.

An amenity fee, also known as a resort fee or facility fee, is an additional charge that hotels, resorts, or vacation rentals may impose on guests. This fee is separate from the advertised room rate and is intended to cover access to certain amenities or services. Common amenities covered by an amenity fee include Wi-Fi, pool access, fitness center usage, and sometimes even local shuttle services. It's important for travelers to check for these fees when booking accommodation, as they can significantly impact the total cost of a stay.

An apartment-hotel, or aparthotel, is a building offering apartments with hotel-like services. Guests get self-contained units with kitchens plus amenities like cleaning.

A set of protocols and tools that allows different software applications to communicate and share data with each other.

ARR, or Average Room Rate, is the average income earned per room in a hotel over a specific period. It's calculated by dividing total room revenue by rooms sold.

Software and technology that can automate various tasks and processes in a vacation rental business, such as pricing, messaging, or scheduling.

Average Booking Value is the average revenue per booking. Example: If 10 bookings generate $10,000, the average booking value is $1,000.

It is calculated as the average number of days between the day of reservation and check-in.

The Average Daily Rate (ADR) indicates the average revenue earned per rented night. It's calculated by dividing total income by the number of booked nights.

Example: If a property earns $1,500 over 10 booked nights, its ADR is $150.