Updated : Mar 28, 2025
The role of a good Airbnb host is not just owning and maintaining a beautiful space; it is how hospitable and approachable you are to your guests. Your guest’ interactions, from their first query to the check-out, contribute to their overall holiday experience at your home. As Airbnb hosts, you must proactively communicate or at least create an Airbnb messages strategy that makes every visitor feel welcome and comfortable during their vacation. A great holiday experience would also lead to more positive reviews and repeat bookings.
Are you wondering how to create an Airbnb message strategy? We are here to help! In this blog, we present customizable Airbnb message templates for quicker and smoother guest communication.
What are Airbnb Messages?
Airbnb Messages is a host’s inbox for all communication with potential guests. Once you log in, you can access your messages. All your communication starts in this inbox when a guest expresses interest in your property.
Airbnb Messages has features like automating messages, scheduling them with triggers, quick replies, editing sent messages, etc, which helps in timely responses. Booking confirmations, check-in/check-out, follow-ups, or disputes are common situations where you must communicate with your guests. With pre-structured Airbnb message templates, you can have these drafts ready. You can edit names, timings, or any extra information regarding a property and send it to your guests.
4 Instances When You Must Send Airbnb Messages
These are common instances where you can use pre-designed templates for Airbnb messages:
- Booking confirmation: Once a guest has booked your property, send a warm, welcoming message confirming their reservation.
- Check-in Details: Guests often request early check-in, so specify the exact time the property can be accessed. This routine message serves as a welcome note with check-in details and can also include the house rules.
- Mid-stay check: Send a quick message to check if the guest is enjoying the stay at your property. This small gesture conveys thoughtfulness as a host. Your message can also mention any add-on services available at the property.
- Check-out message: Send a small farewell message during check-out, thanking them for choosing your home. Encourage them to leave a review of their experience.
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Airbnb inbox has Airbnb’s Saved Messages feature. Follow these steps:
- Go to your Airbnb inbox
- Click on a message thread
- You will see a stacked papers icon at the bottom. Click on it
- It will open Saved Messages. Click on ‘Create Message’
- Write your message, give it a title and click on Save
How to automate Airbnb messages?
To automate Airbnb messages, you will have to set up triggers.
Follow these steps:
- Go to Scheduled Messages in the host inbox
- Click on a particular message and select the trigger event like ‘Booking confirmation’, ‘Check-in’ or ‘Check out’, etc.
- When you save, select the timings when you want the message to be sent ie. how many days after the booking or how much time after the check-out.
- Save the settings
Things to Keep in Mind While Sending Airbnb Messages
Airbnb message templates can help you send quick messages. But when you’re developing a messaging strategy, be mindful of these standard etiquettes:
Tone: Use a kind and semi-formal tone when interacting with guests. Even if there is a problem from their end, have a respectable tone in your messages.
Language: Avoid jargon. Your messages should be easy to understand for everyone, including slightly elderly groups.
Grammar and Spellings: A message with typos, especially in the name spellings, can come across as half-hearted. A well-framed message is professional.
Message length: Keep your message crisp and concise. Nobody wants to be disturbed on their holiday to read long paragraphs of formalities. Take out any unnecessary details to avoid confusion.
5 Airbnb Messages Templates
Click on the template name to view the customizable templates for each scenarios.
Introduction Message Template
Hello {Guest Name},
Thank you for choosing to stay at {Property Name}! Your booking is confirmed from {Check-in date} till {Check-out date}. Here are a few details to ensure a comfortable stay at our home.
Address: {Insert address}
Location: {Location pin}
Access Details: {Details about lockbox/key pickup}
Pool timings (if applicable):
Emergency contact number: {Caretaker number}
Feel free to reach out if you have any questions about your arrival. We are excited to host you and hope you have a memorable vacation.
Best,
{Host Name}
Check-in Message Template
Hi {Guest Name},
Good morning! I look forward to hosting you tomorrow {day and date} at our beautiful {property name}. You can check in any time after {check-in time}. Here are all the necessary details:
Property location: {Address and location pin if available}
Directions to reach: {Directions with nearest landmark}
Parking space is available at the property.
The home keys will be kept {insert details where the keys are/or if a property manager will be present at the check-in}.
The house rules book will be kept on the living room desk with all other details, including WiFi password.
For any other queries, please free to reach out.
Thank you for choosing to stay with us. We look forward to hosting you!
Cheers,
{Host Name}
Mid-Stay Checkup Message Template
Hello {Guest Name},
We hope you are settled in and having fun. If you need any assistance or facing an inconvenience, feel free to reach out. A barbecue setup is available in the backyard. Let us know if you need help to set it up. We are always ready to help you and make your stay comfortable.
Have a great stay ahead!
Best,
{Host name}.
Check-out Message Template
Dear {Guest Name},
We hope you had a great time during your stay at {property name}.
Your departure is on {check-out date} at {check-out time}.
Please make sure all the gadgets are switched off, windows are closed and the main door is locked when you leave. Do leave a message once you leave, so I can inform the cleaning staff for routine cleaning.
We would love it if you could spare a few minutes and leave us a review about your experience at the property here {insert review link}. Your valuable feedback helps us to improve our services.
If you have any problems at the time of check-out, I am available on call.
Thank you once again and we hope to host you again soon. Have safe travels!
Best,
{Host name}
Ask For Airbnb Review Message Template
Hi {Guest Name},
Hope you are well and safely reached your destination. One last request – could you please leave us a review and share your stay experience with us? Reviews help us to improve our services as well as let other guests know what to look forward to.
You can upload your review here {Link review section}.
Thank you once again and we hope you will be back at {Property Name} soon.
Cheers,
{Host Name}
3 Unpleasant Instances When You Need to Send Airbnb Messages
You may also face other difficult situations, such as property damage, theft, or uncleanliness, that require more formal communication with your guests. Having a pre-written template ensures your response remains professional and composed.
Property Damage at Airbnb Message
Hello {Guest Name},
Hope you had a good stay at {Property Name}. After your departure, we noticed damages to {specific item/area}. While we understand accidents happen, we would like to work towards a fair resolution.
As per our policy, we’ll need to assess the repair or replacement cost, which may require an additional charge of {$ amount}. Please let me know how you’d like to take this further.
Looking forward to your response.
Best,
{Host Name}
Theft at Airbnb Message
Hello {Guest Name},
We hope you had a good stay at {Property Name}. Upon inspecting the property post your departure we noticed {missing item} is no more in place. We wanted to first check if it was taken by mistake or kept elsewhere.
We’d really appreciate it if you could let us know as soon as possible. If the item was indeed taken, we kindly request you to return it or the replacement cost of {amount} be covered. Let me know how you’d like to proceed.
Waiting for your response.
Best,
{Host Name}
Pet Poop in Airbnb Message Template
Hello {Guest Name},
We hope you had a great stay. During our post-check-out routine check, we found pet waste in {home area} which will require additional cleaning. As per our policy, we charge an extra cleaning fee of {amount}.
We understand it wouldn’t be intentional and we would appreciate your cooperation in maintaining a clean space for all our guests. Let me know if you have any questions.
Best,
{Host Name}
Conclusion
Our Airbnb Messages templates can help you form a message strategy. This strategy helps keep your communication with guests prompt and timely. When guests are happy with clear communication, they will be willing to give more positive feedback. These structured templates can help you manage the property better while taking care of other host duties.
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