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Vacation Rental Glossary

Property Management System (PMS)

Vacation rental metrics or key performance indicators are critical measurable aspects of your business that you can lean on to understand and manage your business better. From occupancy rates to referrals your vacation rental is getting, it can be helpful to track these metrics. “You can’t improve what you don’t measure!”

If you understand the business metrics, you and/or the vacation rentals’ manager will be able to analyze the return on your investment and return on revenue more accurately to improve your operations.

A Property Management System (PMS) is software for managing vacation rentals. It helps with bookings, scheduling, cleaning coordination, and guest communication.

Example: An Airbnb host uses a PMS to automate guest messaging and organize bookings.