Urban Stay: Boosting Revenue and Efficiency with PriceLabs and res:harmonics

Customer type: Property Manager

Property type: Short-Term Rental

Region: Europe

Products: Dynamic Pricing, Market Dashboard

Number of listings: 26-100

PMS: res:harmonics

Managing short-term rentals in a competitive market like London requires more than just beautiful properties—it demands smart technology to optimise pricing, streamline operations, and deliver seamless guest experiences. For Urban Stay, the combination of PriceLabs and res:harmonics integration has been a game-changer, helping them scale efficiently while maximising revenue and occupancy.

About Urban Stay

Urban Stay is a family-run business founded by Jenny Dreiling and James Swift, based in the heart of London near Liverpool Street. Born out of a shared love for travel and hospitality, the company set out to create vacation rentals that feel like home while offering the comfort and perks of a hotel.

Today, Urban Stay manages a diverse portfolio of stylish corporate city apartments and cosy family homes, catering to both business and leisure travellers.

Challenges Before PriceLabs and res:harmonics

Before adopting PriceLabs and res:harmonics, Urban Stay relied on manual processes to manage pricing and bookings. This approach was both time-consuming and inconsistent:

Inefficient guest communication and limited automation

• Hours spent analysing market trends, occupancy rates, and competitor pricing
• Underpricing during peak demand, leading to lost revenue opportunities
• Frequent double bookings due to lack of synchronisation across channels

Finding the Right Tools

Urban Stay was introduced to res:harmonics after meeting its founder, Giles Horwith-Smith, at an industry networking event. After exploring several PMS options, Jenny and James chose res:harmonics for its flexibility and value for money. The platform now powers their operations by automating guest communication, streamlining workflows, and ensuring availability is always up to date across booking channels.

At the same time, the team discovered PriceLabs while researching dynamic pricing solutions. The PriceLabs and res:harmonics integration was seamless—PriceLabs pushes optimised rates directly into res:harmonics, keeping all listings synchronised and competitive.

“My only regret is that we didn’t start using PriceLabs sooner!” — Jenny Dreiling, Co-Founder of Urban Stay

Experience with PriceLabs

PriceLabs’ dynamic pricing engine has become an essential tool for Urban Stay. By automatically adjusting rates based on demand, seasonality, local events, and competitor trends, PriceLabs has:

• Saved countless hours of manual work
• Improved pricing accuracy and competitiveness
• Freed up time to focus on guest experience

Experience with res:harmonics

res:harmonics has streamlined Urban Stay’s operations with:

• Automated guest messaging and confirmations
• Simplified availability management across booking channels
• Post-stay follow-ups that enhance guest experience

This automation ensures smoother operations and allows the team to concentrate on scaling their portfolio and personalising the guest journey.

The Results

Since implementing the PriceLabs and res:harmonics integration, Urban Stay, has achieved:

• Noticeable increases in both revenue and occupancy
• Greater efficiency through reduced manual tasks
• A stronger focus on delivering memorable guest experiences

Advice for Other Hosts

Jenny and James encourage other property managers to embrace automation and trust data-driven tools:

“PriceLabs and res:harmonics work best when you trust the algorithms and focus on providing a great guest experience. Review reports regularly and stay informed about market trends to get the most out of these tools.”

Want to learn more about how PriceLabs and res:harmonics can help serviced apartment operators boost revenue and streamline operations?
Explore the full res:harmonics + PriceLabs integration guide or read more customer stories.