FAQs

You have the question. We’ve got the asnwer.

How do I delete my PriceLabs account?

#Account

You can go to your Manage Listings page (under the Dynamic Pricing menu in the Navigation Bar) and use the trash icon to delete listings!

How can I maintain price parity across different channels (Airbnb, HomeAway, VRBO, Booking.com, TripAdvisor, etc.) that I list my property on?

A lot of our users use a PMS to maintain a centralized calendar that syncs to all the different channels. Since we integrate into many of these PMSs, we update prices to the PMS calendar, which in turn updates them to all the different channels. You can even setup channel-specific commission rates on most PMSs. If you connect certain channels through a PMS, but the others directly (or through another PMS/channel manager), we have the capability for you to 'map' the two listings of the same property together so that our price recommendations are always in sync. A lot more detail on that can be found here

How can I get automated price updates to other channels like HomeAway, VRBO, Booking.com, TripAdvisor, etc.

#Integration#PMS

A lot of our users use a property management system (PMS) or a channel manager to maintain a centralized calendar that syncs to all the different channels. Since we integrate into many of these PMSs, we update prices to the PMS calendar, which in turn updates them to all the different channels

If a listing has listing level, as well as group level and/or account level overrides setup for certain dates, which ones will get used?

#Customization

We highly recommend reading our customization hierarchy to get a complete understanding of which customizations and date-specific overrides will apply when.

If a listing has listing level, as well as group level and/or account level customizations setup, which ones will get used?

#Customization

We highly recommend reading our customization hierarchy to get a complete understanding of which customizations and date-specific overrides will apply when.

Can I apply customizations and date specific overrides for a group of listings all at once?

#Customization#Groups

Absolutely! You can use our group customization feature to do this.

How can I setup the min-night/min-stay rules to be dynamically updated?

#Customization

You can do this by using the min-stay customizations, and also through date specific overrides. More on that here!

Can I choose my own last minute discounting scheme?

#Customization

Yup - when reviewing prices, click on the edit customization link to setup your own last minute discounting (among other things). This can be done at a listing, group or account level. More on that here

If I don't like the prices being suggested here for certain days, can I set them myself?

#Customization#Data-override

Yes indeed - you can drag across dates on the PriceLabs calendar, and choose to override prices for certain dates (either enter a fixed price, or a % premium/discount)

How much does the service cost?

#Billing

Please see our pricing page for service charges and pricing related questions. Once your free trial is over, we charge you for the listings that we successfully update prices to during a billing cycle.

I changed the name of some listings on my Airbnb/PMS account - how do I update those on PriceLabs?

#Account

You can use the blue 'Connect your Airbnb/PMS account' button to re-import listings from your account. This will bring in the new listings, and also update the listing information for the old ones (PriceLabs settings/customizations will stay unchanged)'

New listings in my Airbnb/PMS account don't show up on PriceLabs - what should I do?

#Account

You can use the blue 'Connect your Airbnb/PMS account' button to re-import listings from your account. This will bring in the new listings, and also update the listing information for the old ones (PriceLabs settings/customizations will stay unchanged)'

How can I update my Airbnb or PMS credentials?

#Account

You can use the blue 'connect your Airbnb/PMS account' button to enter the new credentials

How are the price recommendations calculated?

#Algorithm#DYNAMIC PRICING

Our algorithm considers a number of factors - some inputs and settings that you can control, and our data-driven analytics layered on top of it. When you review prices for a listing for the first time, we estimate a base price for the listing you based on it's attributes and current performance. We then apply historic demand trends (seasonal, weekend vs. weekday), future looking supply and demand data (occupancy levels and prices for vacation rentals and hotels for future dates), and how far a date is (last minute discounting, far our premium, etc.). Reducing or increasing the base price will reduce or increase the price recommendations. In addition, you can also set your own lowest price (our recommendations won't go below this), highest price (our recommendations won't go above this), last minute discount/premium customization, as well as date specific overrides (for example, to further increase prices for New Year's eve by 20%). You can read about our pricing algorithm in more detail in our Revenue Management Starter Kit.

Will I get billed for listings that are not turned on for sync, or are unavailable?

#Algorithm#DYNAMIC PRICING

Absolutely not! Once your free trial is over, we only charge you for the listings that we successfully update prices to during a billing cycle.

How do I know if my base price is right?

#Algorithm#DYNAMIC PRICING

A lot of our users keep close tabs on the performance indicators on our dashboard to adjust their base price. If a listing is never getting booked, or is fully booked months out, then that's usually an indication that the base price needs adjustment (reduce in the first case, and increase in the second). In addition, we highly recommend that you use the base price help feature to understand what your competition is priced.

My account has listings that aren't active anymore - how can I delete them?

#Algorithm#DYNAMIC PRICING

We prefer that you turn off sync prices switch and hide these listings from the dashboard. To hide listings, you can go to the Manage Listings page, and turn off the show switch for these listings - they will stop showing on the main dashboard. If you absolutely must delete these listings, please email us at support@pricelabs.co.

How are the price recommendations calculated?

#Algorithm#DYNAMIC PRICING

Our algorithm considers a number of factors - some inputs and settings that you can control, and our data-driven analytics layered on top of it. When you review prices for a listing for the first time, we estimate a base price for the listing you based on it's attributes and current performance. We then apply historic demand trends (seasonal, weekend vs. weekday), future looking supply and demand data (occupancy levels and prices for vacation rentals and hotels for future dates), and how far a date is (last minute discounting, far our premium, etc.). Reducing or increasing the base price will reduce or increase the price recommendations. In addition, you can also set your own lowest price (our recommendations won't go below this), highest price (our recommendations won't go above this), last minute discount/premium customization, as well as date specific overrides (for example, to further increase prices for New Year's eve by 20%). You can read about our pricing algorithm in more detail in our Revenue Management Starter Kit.

How often are the prices updated on Airbnb or the PMS I use?

#SYNC#UPDATE

Once you turn on sync prices switch for a listing, we send a price update every night (GMT). If you want to sync prices right away (if you made a change to settings, or for a new listing), you can use the Sync Now button.

How do I connect my Airbnb account with PriceLabs?

#Integration#PMS

You can follow the instructions here.

Can I add multiple Airbnb and/or PMS accounts on the same PriceLabs acc?

#Integration#PMS

Absolutely! You can add as many accounts as you want. Just use the blue 'connect your Airbnb/PMS account' button and enter the credentials for the new Airbnb account. The existing listings in your PriceLabs account will stay as they were, and the new listings will get added.

    Couldn’t find your answer?

    Feel free to email us at support@pricelabs.co