Updated : Sep 23, 2025
Hosts understand the importance of getting good reviews on Airbnb. A good Airbnb guest review example talks positively about the guests’ stay experience, location, communication ease with you, cleanliness, check-in ease, and the overall listing description accuracy. While it is easy to provide a great experience by understanding Airbnb hosting tips and tricks, it is also important to understand how to reply and give feedback.
This article provides Airbnb guest review example templates you can replicate if and when required.
Key Takeaways
- Airbnb Reviews are important to shape your reputation and increase trust.
- Reviews must not contain harmful, discriminatory, fraudulent, explicit, or other content that violates Airbnb’s Content Policy.
- Maintaining a high review score increases your chance of appearing first in search results.
- We have provided multiple Airbnb guest review examples that cover multiple scenarios.
Here’s How Guest Reviews Can Impact Your Airbnb
Airbnb guest reviews foster trust and transparency. It enables guests to make wiser decisions and holds hosts responsible for providing top-notch experiences. Ratings also influence pricing and search ranking, impacting a host’s revenue and bookings while ensuring guest satisfaction, which is the top priority.
Check why Airbnb reviews are important:
- Wiser Decision Making: Airbnb reviews provide valuable insights into potential guests.
- Quality Assurance: Positive feedback and high ratings indicate quality.
- Building Community: Reviews foster a sense of community among guests and hosts.
- Enhanced Improvement: Constructive feedback builds community among guests and hosts.
Bonus Read: How to Get More Reviews on Airbnb?
Note: Airbnb has a limit on changing or editing reviews for both guests and hosts to maintain transparency, honesty, and authenticity. They follow a first-come-first-serve approach. The one who reviews first can edit their review within the 14 days following checkout until the other party submits it. After these 14 days pass or both parties submit their reviews, no changes are applicable.
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Make your reviews helpful and constructive by following these simple tips:
- Be honest: Share your experience, highlighting positives and addressing negatives respectfully.
- Mention rehosting: Note if you’d host the guest again or recommend them to others. Be polite if you wouldn’t.
- Property condition: Describe how the guest left your property—clean, damaged, or rule-compliant.
- Overall experience: Summarize the guest’s behavior, communication, and rule-following.
- Star rating: Give a fair rating to guide future hosts.
- Guest type: Mention the guest’s purpose (vacation, business, etc.) and how it impacted your hosting.
- Personalize: Avoid generic comments and tailor feedback to the guest.
Writing concise, honest, and specific reviews helps build a trustworthy Airbnb community.
Guidelines for Writing Guest Reviews
Follow these Airbnb guidelines to ensure your reviews are meaningful and appropriate:
- Review period: You have 14 days after checkout to submit a review.
- Honesty and relevance: Be truthful and unbiased. Focus on details other hosts would find helpful.
- Genuine stays only: Reviews must reflect real stays or experiences. Fake reviews are not allowed.
- No exchanges: Don’t offer discounts or refunds in exchange for positive reviews.
By adhering to these rules, you help maintain the integrity of the Airbnb review system.
That’s How Superhosts Do It – Airbnb Reviews Example
Airbnb has guidelines and policies that help you be strict with your accountability while writing reviews. Airbnb guest review examples must be relevant, unbiased, and based on real-life experience.
Positive Airbnb Guest Review Examples
- We thoroughly enjoyed hosting (Guest’s Name) and family. They respected all the house rules, followed all the guidelines, and left the space impeccably clean. We would be delighted to host them again and highly recommend them to any future host.
- Expressing gratitude towards (Guest’s Name) as it was a pleasure for us to host them. Their arrival and departure was prompt. They treated our property with utmost care. We had a smooth and positive experience with them and will recommend them to other hosts.
- We must say (Guest Name) was our dream guest. Everything they did during their stay, from communication to cleanliness, was spot-on! They kept us informed about their arrival and departure. We would be delighted to welcome them back to our property.
Negative Airbnb Guest Review Examples
- We are disappointed by (Guest’s Name) stay on our property. Unfortunately, the apartment was left in a messy state. We had to spend a lot of time to make it proper for the next guest. The least we can expect from our guests is cleanliness.
- Our listing clearly mentioned the maximum occupancy. We were disappointed to discover additional unregistered guests on the property during (Guest Names) stay. Plus, the late-night noise disturbed other guests in the building.
- (Guest’s Name) violated the property rules by drinking and smoking indoors despite all the clear instructions about the same. Lack of consideration for the property and disrespectful behavior are totally unacceptable. Highly Disappointed!
How To Reply To Guest Reviews?
Responding To Good Airbnb Reviews For Guests
- We are extremely thrilled to see your kind words. Thank you, (Guest Name). Happy to know that you enjoyed your stay. It was a pleasure hosting you!
- Thanks a ton, (Guest Name), for leaving such a fabulous review for our property. We strive to provide a comfy and enjoyable stay for all our guests. Your feedback is highly appreciated.
- Dear (Guest Name), we are delighted to hear about your wonderful experience with us. Your positive reviews motivate us to continue providing extraordinary services for our guests. Thank you for taking the time to leave such an exceptional review.
Responding To Bad Airbnb Reviews For Guests
- Thank you for your honest feedback about your recent stay. We are incredibly sorry to hear about the spacing and water heater issues that you faced at our property. We take all our guest reviews seriously and appreciate you for bringing this to our attention. Most importantly, we have already taken steps to address this issue.
- Thank you, (Guest Name), for your honest review. We take cleaning very seriously. We will be reviewing our cleaning procedures to ensure that future guests have a spotless experience.
- Dear (Guest Name), we appreciate your feedback. We have already revised our house rules to emphasize more on the quiet hours. We’ll consider all the additional amenities that you mentioned for you and our future guests. Thank you for your cooperation and honesty.
Note: You can’t remove a bad review, but you can report it if it violates Airbnb’s review policy. Always feel free to provide your own perspective with a factual context and relevant information whenever you report a bad review.
Constructive Airbnb Host Review Templates For Common Guest Issues
1. For a guest who was noisy
“[Guest Name] stayed at our property for [X nights]. While their booking process was smooth and communication was prompt, we did receive feedback from neighbors about noise levels that exceeded our house rules. We kindly recommend [Guest Name] be mindful of noise policies during future stays. Thank you for choosing our home.”
2. For a guest who left the property messy
“[Guest Name] stayed at our property for [X nights]. They communicated well during their stay, but we did notice the space was left messier than expected, requiring extra cleaning. We recommend [Guest Name] pay closer attention to checkout instructions in the future. Wishing them the best for future travels!”
3. For a guest who broke house rules
“[Guest Name] stayed at our property for [X nights]. While they were friendly and responsive, there was a misunderstanding regarding our house rules, particularly [mention specific issue, e.g., guest limits or smoking policies]. We encourage [Guest Name] to review property rules more carefully in the future. Best of luck with your travels!”
4. For a guest who canceled or cut their stay short
“Unfortunately, [Guest Name] had to cut their stay short due to [brief reason if known, e.g., personal circumstances]. While we wish they could have stayed longer, they communicated their plans promptly and handled the change professionally. We hope to host [Guest Name] in the future under better circumstances!”
5. For a guest who damaged property
“[Guest Name] stayed at our property for [X nights]. While their communication was good, we noticed [describe damage briefly, e.g., a broken lamp]. [Guest Name] was cooperative during the resolution process, but we recommend they exercise more care in the future. Wishing them safe travels!”
6. For a guest who was overly demanding
“[Guest Name] stayed with us for [X nights]. While they were clear about their needs and expectations, hosting them required a bit more effort than usual to meet their requests. We hope their future stays match their specific preferences more closely. Best of luck!”
7. For a guest who Didn’t Follow Check-Out Instructions
“[Guest Name] stayed for [X nights]. They were pleasant guests, but they missed a few checkout steps, such as [e.g., not taking out the trash or leaving the key behind]. A quick review of the host’s guidelines can make their future stays even smoother. Thank you for visiting!”
8. For a Guest who was unresponsive about a serious issue
“[Guest Name] stayed at our property for [X nights]. While most of the stay went smoothly, we encountered [briefly describe issue, e.g., maintenance problem] and struggled to get timely responses from them. Clear communication would have greatly improved the experience. We hope this feedback helps for future stays!”
Constructive Airbnb Host Review Templates For Common Vacation Rental Issues Caused By The Host
1. For an overbooking issue
“We sincerely apologize to [Guest Name] for the inconvenience caused by an overbooking situation during their stay. We appreciated their patience and understanding as we worked to resolve the issue. We hope to host them in the future under better circumstances and provide a seamless experience.”
2. For maintenance problems during the stay
“We are grateful to [Guest Name] for bringing [specific issue, e.g., the broken heater or plumbing problem] to our attention during their stay. We acknowledge that this impacted their experience and apologize for the inconvenience. Their cooperation and understanding were greatly appreciated, and we hope to welcome them back to a fully improved space.”
3. For delayed or poor communication
“We want to thank [Guest Name] for their stay and apologize for any delays in our responses during their trip. While we strive to be prompt and helpful, we fell short this time. We value their understanding and hope to provide a much smoother communication experience if they choose to stay with us again.”
4. For a last-minute cancellation by the host
“We regret having to cancel [Guest Name]’s reservation at the last minute due to [brief reason, e.g., unforeseen maintenance]. We deeply apologize for the disruption this caused to their plans and appreciate their understanding. We hope to make it up to them by offering an exceptional experience in the future.”
5. For inaccurate listing details
“We appreciate [Guest Name] for choosing our property and apologize for any discrepancies between the listing and their experience. We’ve updated [specific issue, e.g., amenities information or photos] to ensure future guests have an accurate understanding. We value their feedback and hope to host them again.”
6. For cleanliness issues
“We sincerely apologize to [Guest Name] for any cleanliness issues they encountered during their stay. This does not reflect the standard we aim to maintain, and we have addressed this with our cleaning team to prevent future occurrences. Thank you for your honest feedback and patience.”
7. For a check-in or key handover problem
“We thank [Guest Name] for their patience during their stay and apologize for the difficulties they faced with check-in/key handover. We understand how important a smooth start is to any trip and have since refined our process to ensure a hassle-free experience for future guests.”
8. For noise or disturbances caused by nearby construction or neighbors
“We appreciate [Guest Name]’s understanding regarding the noise from [specific source, e.g., nearby construction or loud neighbors]. We’re working on addressing these challenges to ensure a quieter environment for our guests. Thank you for your patience!”
9. For hosting amenities that didn’t function properly
“We want to thank [Guest Name] for bringing the issue with [specific amenity, e.g., Wi-Fi, air conditioning] to our attention. We sincerely apologize for the inconvenience and are actively resolving this. We appreciate their understanding and hope to host them again with all amenities fully functional.”
10. For an overly crowded or shared space
“We apologize to [Guest Name] if the shared spaces felt busier than anticipated during their stay. We value their feedback and are adjusting our guest policies to ensure a more comfortable experience. Thank you for your honesty and understanding!”
Airbnb Guest Review FAQs
Can Airbnb hosts leave reviews for guests?
Yes, Airbnb hosts can leave reviews for guests within 14 days after checkout. Hosts can provide a written review and a one- to five-star rating based on the guest’s communication, adherence to house rules, and cleanliness. These ratings are combined into an average score for the guest’s stay.
Are Airbnb guest reviews mandatory for hosts?
No, reviewing guests is optional for hosts. However, leaving reviews is highly encouraged as they help future hosts decide whether to accept a reservation.
What happens if a host doesn’t review a guest?
If a host doesn’t review a guest, no review will appear on the guest’s profile. However, if the guest submits a review of the host, it will only become visible after the 14-day review period ends. To see a guest’s review sooner, hosts must submit their review as well.
Are guest reviews on Airbnb public?
Yes, guest reviews are public and appear on the guest’s profile. Reviews are published after both parties have submitted their reviews or after the 14-day review window closes—whichever comes first.
Can a guest change their review?
Airbnb allows changes to reviews during the 14-day review period or until the other party submits their review. Once the review period ends or both reviews are posted, neither guests nor hosts can make further edits.
Can guests respond to reviews left by hosts?
Yes, guests can publicly respond to reviews written about them. This feature allows guests to provide context or address any concerns raised by the host.
Can guests remove a review written about them?
No, guests cannot delete reviews left by hosts. However, reviews can be reported to Airbnb for removal if they violate the platform’s Reviews Policy, such as by containing biased, irrelevant, or confidential information.
What should a host include in a guest review?
When writing a review, focus on your experience with the guest. Mention whether you would host them again and explain why.
How do you write a great review for an Airbnb guest?
The best reviews are honest, specific, and helpful. Highlight any positive or negative experiences and consider what future hosts would want to know.
What if I manage my Airbnb remotely?
For hosts managing properties from a distance, gather feedback from your property manager, cleaning staff, or anyone who interacted with the guest. Encourage them to use an inventory checklist to ensure everything is intact. If you have friendly neighbors, ask if they noticed any issues like noise during the guest’s stay.
