Updated : Mar 17, 2025
Your guest just stepped off a long flight, navigated a tiring maze of taxis, and finally arrived at your Airbnb. They’re tired, a little disoriented (as travel does to anybody!), and hoping they made the right choice with your place.
Now, imagine, the first thing they see isn’t just a key under the mat but a warm, thoughtful welcome letter that instantly makes them feel at home.
An Airbnb welcome letter isn’t just a nicety – it’s your first chance to impress, set expectations, and make guests feel like they’re stepping into an experience and not just another Airbnb.
A great welcome letter can mean the difference between an average stay and a raving five-star review.
But let’s be honest, creating the perfect one can feel trickier than choosing the right Airbnb bedsheets (do you go for stylish or stain-proof?). That’s where we come in.
In this guide, we’ll break down everything you need to know about writing a great Airbnb welcome letter, with templates and expert tips.
What is an Airbnb Welcome Letter?
An Airbnb welcome letter is your rental’s first handshake – a warm, personal touch – that sets the tone for your guests’ stay. It is not just a polite introduction; it is your chance to make your guests feel right at home! You can use this letter to answer their questions, and start the experience on the right foot.
Unlike a full Airbnb welcome book, which provides details of the house rules, local hotspots, and emergency contacts, you welcome letter is a short, sweet, and designed to make an impact.
It is your way of saying, “Hey, we’re thrilled to have you here! Here’s what you need to know to settle in comfortably.”
A great welcome letter typically includes: (we’ll go into this in more detail in further sections)
- A warm greeting that makes your guests feel instantly at ease
- Key check-in details (so they’re not left fumbling with locks)
- A heads-up on house rules (without sounding like a drill sergeant)
- Local recommendations to make their trip unforgettable
- A friendly closing note that invites them to reach out if needed
Why should you bother with creating the perfect letter? Because happy guests leave glowing reviews, they will come back to your property and also tell their friends about your property bringing in more customers.
It is a small effort – so let’s get it right! We’ll tell you how.
Welcome your guests with a personalised Airbnb Welcome Letter
An Airbnb welcome letter will help you make your guests feel at home. This will be a stepping stone to ensuring that all of your guests queries are answered upfront.
Download our FREE Airbnb welcome letter Template Now!How to write an Airbnb welcome letter?
A good Airbnb welcome message is not a just a note to house guests. It is your first impression on your guests (read: customers you want to come back!). It is the easiest way to ensure you get glowing reviews.
It is the difference between a guest feeling like just naother booking and feeling they’ve walked into a thoughtfully curated hosting experience.
But let’s be honest, writing one is always going to be difficult! You need to warm but not too chatty. You have to professional, but how professional? How much information do you give them in the letter?
So how do you get it right? Follow the steps we’ve highlighted below!
1. Start With a Warm, Personal Greeting
Nobody likes reading a robotic message that feels copied and pasted. Instead, start with a friendly greeting. Just how you would greet a friend or acquaintance.
❌Dear Guest (Boring, corporate, generic, and importantly forgettable!)
✅Hey Sarah and Jake! Welcome to our little beachside escape – your home away from home for the next few days!
If you know why they are visiting your property, you can add a quick personalized touch:
➡️We hope you have an amazing anniversary trip – there’s a fantastic Italian restaurant nearby for a romantic dinner!
2. Give a Quick Overview Of What They Can Expect In Your Property
Before jumpiung into logistics, ease them into their stay with a short, welcoming message.
For example,
“We’re glad you’re here! Everything you would require is stocked – right from fresh coffee to extra blankets. Make yourself comfortable, enjoy the space. If you need anything, please do reach out to us.”
This sets a positive, reassuring tone – because after a long journey, no one wants to be bombarded with rules right away!
3. Provide Key Check-In and WiFi Details (Without Confusion)
Even if you’ve sent check-in instructions before, include a recap here. Guests will appreciate not having to dig through emails or messages to find the right thing to do.
- WiFI network and password: Highlight this – it is the #1 thing guests look for!
- Front door code/key location: Make this crystal clear to avoid frustration
- Parking instructions: If applicable, to prevent unnecessary texts from lost guests
➡️”The WiFi is lightning fast (perfect for streaming or working!) Just connect to ‘{WiFi name}’ and use the password ‘{password}’.”
4. House Rules (But Make Them Sound Friendly)
No guest (rather, nobody!) wants to feel like they’re being scolded before they’ve even unpacked. Instead of listing rules like a rulebook in the military, phrase them positively and as a request.
❌NO loud music after 10 PM. NO smoking. NO parties.
✅We love our peaceful neighborhood, so pelase keep noise levels down after 10 PM. Also, this is a smoke-free home – thank you for respecting that!
If you have a quirky or humorous way to phrase a rule, go for it! A good chuckle is always welcome.
➡️”Shh… our neighborhood naps after 10 PM! 😌And this home? Strictly smoke-free—so breathe in the good vibes, not smoke! 🚭”
5. Highlight The Best Local Spots
Guests love insider recommendations! Instead of generic “check out the local restaurants” mention your top picks with a personal touch. Did you go there for your anniversary? Or has that place been around for a while? Mention those details!
- Breakfast: The Daily Grind Cafe (best almond croissants in town!)
- Dinner: Bella Italia (romantic spot, book a table in advance!)
- Must-see: Sunset Point (gorgeous views – bring a camera. It is a local proposal spot!)
➡️”If you love seafood, don’t miss Captain’s Catch – it’s a hole in the wall, but the fish tacos are unreal.”
6. Create an Open Channel of Communication With Your Guests
Just establishing that they can reach out to you for anything goes a long way in ensuring that your guests feel cared for. If there’s an emergency, they should feel comfortable in getting in touch with you.
➡️”We want your stay at our property to be smooth and enjoyable. During your stay, if you have any questions about the property, appliances, amenities or even where to find the best pasta, do not hesitate to reach ou to us. Just text us at {your contact details}”
7. End with a Friendly Closing
Wrap it up on a positive note, make it cheery.
➡️”Enjoy your stay, make yourself at home, and have a fantastic holiday in {city name}! We are eagerly waiting for your review at the end of your stay, but it does make us sad that you would leave at that point. However, we love hearing about our guests’ experiences!”
Sign off with personality:
- Cheers
- Happy travels
- Wishing you an amazing stay
- Drink more wine!
- Or something else that reflects your personality
And you’re done!
With a well-written Airbnb welcome letter, you’ll make your guests feel at home! A side benefit, you’ll reduce the number of questions you are asked while increasing your chances of a great review. A true win-win!
Where to Deliver Your Airbnb Welcome Letter?
You can deliver your Airbnb welcome letter in many ways. It depends on when you want them to go over the letter.
- In-app messages: You can send it via Airbnb inbox as a direct message close to their arrival date.
- Email: Attach it and send it via an email a day or two before the arrival date.
- Printed at the property: In this version, you need not include the check-in instructions because they’ve already entered the property and are aware of the check-in instructions.
Or you can choose to do all three as well. You can send digital versions before and have a printed welcome letter at the property with a welcome basket (read: gifts for the guests 🎁).
How to Welcome Guests on Airbnb?
Welcoming your Airbnb guests can be as fun as hosting your very own mini party! People generally are booking Airbnbs because they want to meet new people and have as local an experience as possible.
They want to understand how the people of that locality have experienced that locality. Be prepared to give them that experience.
Here’s what you can do to make them feel like a VIP:
- Pre-arrival pep talk: Send a cheerful message a day or two before arrival. Let them know you’re excited, share check-in instructions, and tease them with little information on places they must visit. A dash of humour might also work – “Get ready for a stay so comfy even your pajams will feel extra cosy”
- The grand entrance: If you can, greet them in person. If not, make sure that their self-check-in is as smooth as possible. A friendly – “Hey there! Welcome! We’re happy to host you!” sets a welcoming tone and shows that you actually care!
Be their go-to-host: Let them know that you’re available to clarify all of their queries and are always a call or text away!
Airbnb Welcome Letter Sample
{Guest Name}, welcome to {Property Name} – your cosy retreat for the next few days!
We’re super excited to get the opportunity to host you in our property.
My name is {Your Name} and I’ve been running this {Property Name} for the last four years. It’s seen beautiful sunsets and sunrises, family gatherings, laughter, peaceful mornings, and a lot of love!
Now it’s your turn to create some unforgettable memories, whether you’re here to relax, explore or escape the hustle and bustle – we’ll help you feel right at home at our property.
Here are few things that you should know:
Our doors are always open to you! However, we allow check-in only post 1.00 pm, just so that we ecan ensure that your rooms are clean and ready for your stay.
To enter our property, you’ll need this code: {code} (yes, we use smart locks! And yes, it does give the future vibes! 🦾)
If there are any concerns with the lock (no, these robots will not have an uprising!), please reach out to me at {your phone number}.
If I’m not answering immediately, please reach out to my co-host and partner: {co-host name} at {their contact details}
2. Stay connected:
Our WiFi is super fast perfect for streaming, scrolling, or heavy duty coding!
Network: {WiFi name}
Password: {password}
Feel free to explore and settle in. We’ve stocked the kitchen with all the essentials. There might be a surprise or two for you hidden in the property.
Grab a cosy drink, sink into a comfy chair, and make yourself at home (Netflix is working 📺)
Like every neighborhood, ours also has a few to be followed!
Please keep it down after 10 PM. 🤫
No smoking indoors. Only fresh air or candles allowed. 🚭
Treat our home like your own. Dispose trash as required. 🧺
Here are few things you should DEFINITLY visit:
Visit {local cafe} for great eclairs with coffee
{restaurant name} has the best entrees.
Check out {place name} where {a famous thing happened}
I’m here to make your stay as enjoyable and comfortable as possible.
If you have any questions or need more tips, you have my number!
Let this trip be one of my many to our humble town.
Cheers,
{Your Name}
How to Welcome Guests on Airbnb?
Welcoming your Airbnb guests can be as fun as hosting your very own mini party! People generally are booking Airbnbs because they want to meet new people and have as local an experience as possible.
They want to understand how the people of that locality have experienced that locality. Be prepared to give them that experience.
Here’s what you can do to make them feel like a VIP:
- Pre-arrival pep talk: Send a cheerful message a day or two before arrival. Let them know you’re excited, share check-in instructions, and tease them with little information on places they must visit. A dash of humour might also work – “Get ready for a stay so comfy even your pajams will feel extra cosy”
- The grand entrance: If you can, greet them in person. If not, make sure that their self-check-in is as smooth as possible. A friendly – “Hey there! Welcome! We’re happy to host you!” sets a welcoming tone and shows that you actually care!
Be their go-to-host: Let them know that you’re available to clarify all of their queries and are always a call or text away!
Conclusion
Airbnb welcome letter is not a formality but a way to win over your guests with your services. It will make them feel at ease and also appreciative of your hosting with care. If guests truly enjoyed their stay at your property, they will be prompted to write detailed reviews. An Airbnb welcome letter template can also be a great starting point.
Add an Airbnb Welcome Book to your welcome kit!
An Airbnb welcome book is a detailed version of the welcome letter. This will help you expand about the locality and provide tourist details to your guests. This will lead to less queries and more happy guests.
Download our FREE Template Now!Wrap It Up With A Bow 🎀(And Maybe a Five-Star Review! ⭐️)
And just like that, you’ve created an amazing and thoughtful Airbnb welcome message!
It’s not just a checklist you want your guests to follow. Welcome letter Airbnb should make your guests realise that they’ve truly hit the jackpot of Airbnbs.
A little warmth, a splash of personality, and a few handy tips can turn a simple stay into a five-star experience.
So go ahead, craft that perfect welcome letter, sprinkly in some charm, and watch your guests settle in with a smile!
Who knows? You might just be their favourite Airbnb ever!
